For clinic-related topics, please contact the respective data protection officer of the individual clinic
Processing of your personal data
When visiting our website
When you visit our website, our servers, by default, temporarily store the connection data of the requesting computer for the purpose of system security, the Internet pages that you visit with us, the date and duration of your visit, the identification data and the type of browser and operating system used, as well as the website from which you are visiting us (server log data). Any other personal information such as your name, address, telephone number or e-mail address will not be collected. In addition, the server log data is not linked with personal data. The data mentioned before are processed by us for the following purposes:
- Ensuring functionality and fault-free operation of our website
- Ensuring proper use of our website,
- Evaluation of system security and stability
The legal basis for data processing is Article 6 sec. 1 lit. b) GDPR. Our legitimate interest follows from the above listed purposes for data collection. In no case shall we use the collected data for the purpose of drawing conclusions on your person.
For a functioning and individualized browsing experience, we use so called "session cookies" which will help to identify you while using our website, in order to make the visit of our website more convenient. These "session cookies" will be deleted automatically and immediately after you close our website.
Moreover, we use "tracking cookies" to analyze and improve how our website works. These cookies collect pseudonymous non-user-specific information only. These cookies track for instance the time of the visit of the website, how often visitors use a page of our website, which pages visitors go to most often, how long they stay on which site, the websites that directed the visitor to our website and if they get error messages from our pages. These cookies collect information in a way that cannot be used to identify a single user of our website. Whenever we use tracking cookies, your data will be immediately anonymized right after collection.
We use these cookies based on our legitimate interest to provide an optimized and functional website, which is not overridden by your interests, rights and freedoms (Art. 6 sec. 1 lit. f) GDPR).
If you choose to delete cookies, you might have to confirm certain dialogs once again in order to use all functionalities of this website. Please note that your cookie settings are always related to the web browser you are using and the settings are of no effect if you use a different web browser upon your next use of this website.
When you actively provide information when contacting us
We will collect and process data you actively provided to us for instance when filling in online forms when contacting us by means of communication such as e-mail, telephone or mail. In case of online forms, the purpose for which you provide us with your personal data can be found on the form itself, generally the purpose will be to communicate with you. We do this based on your prior given consent (Art. 6 sec. 1 lit. a) GDPR) or, in order to execute a contract you are party to (Art. 6 sec. 1 lit. b) GDRP), or based on our legitimate interest in communicating with you and answer your inquiry, which is not overridden by your interests, rights or freedoms since you contacted us yourself (Art. 6 sec. 1 lit. f) GDPR).
Personal data collected by us for the use of the contact form will be automatically deleted upon completion of the request you have made.
The tracking measures listed below and used by us are based on article 6 (1) p. 1 lit. F DSGVO. With the tracking measures to be used, we want to ensure a tailored design and continuous optimization of our website. On the other hand, we use the tracking measures to collect statistical data and use of our website to evaluate it for the purpose of optimizing our offer for you. Such interests shall be entitled within the meaning of the aforementioned provision. The respective data processing purposes and data categories are to be traced from the representations to the corresponding tracking tools or in detail from the privacy statements of the respective manufacturers.
We use Google Analytics, a Web Analytics service from Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter "Google") for the purpose of design and continuous optimization of our pages. In this context, pseudonymised usage profiles are created and cookies (see under 3. A) are used. The information generated by the cookie about your use of this website, such as
- browser type/version,
- operating system used,
- referrer URL (previously visited page),
- hostname of accessing computer (IP address),
- time of server request,
are transferred to a Google server in the United States and stored. The information is used to evaluate the use of the website, to compile reports on the website activities and to provide further services related to use of the website for the purposes of market research and appropriate design of our internet pages. This information may also be transferred to third parties if this is required by law or if third parties have to process this data. In no case your IP address will be merged with other data from Google. The IP addresses are anonymized so that an assignment is not possible (IP-masking).
Google Adwords Conversion Tracking
We use Google conversion tracking to collect the use of our website statistically and to evaluate it for the purpose of optimizing our website. Google AdWords will set a cookie (see below 3. A) on your computer, provided that you have reached our website via a Google ad.
These cookies expire after 30 days and are not intended for personal identification. If the user visits certain pages of the AdWords customer's website and the cookie has not yet expired, Google and the customer can see that the user clicked on the ad and was redirected to that page.
Each AdWords customer receives a different cookie. This means that cookies cannot be tracked through the AdWords customer's Web pages. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. AdWords customers will see the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, they do not receive any information that allows users to identify themselves personally.
We implemented activity feeds of social media providers on our website (in our case namely those of Facebook, Twitter, Instagram, YouTube, LinkedIn, Xing and Google+). These activity feeds are deactivated by default. If you choose to use these activity feeds, you will be asked for your consent regarding the respective transfer of your data. The transfer of data takes place in order to enable you to use and connect with the services of these social media providers. Your consent provides the legal basis for this transfer of your personal data by Helios Health (Art. 6 sec. 1 lit. a) GDPR). In addition, if you are currently logged in to a social network of one of the listed providers, your activity may be linked to your user account by the respective social media provider at the same time. If you activate the activity feeds of social media providers your web browser will connect to the servers of the respective providers and send your specific user data. The transmitted data may encompass: date and time of your visit on our website, URL of the website you are on, URL of the website you visited before, used browser, used operating system, and your IP-Address.
All processing of personal data in relation to the activity feed is carried out by and in responsibility of these providers. Helios Health is not responsible for such processing of personal data.
We link from our site to offers from Facebook (Facebook Ireland Ltd., 4 Grand Canal Square Grand Canal Harbour, Dublin 2, Ireland) to make your use more personal. For this we use a button in the Facebook design, if you click this button, the page you called will be handed over to Facebook and you will be forwarded to Facebook accordingly.
Facebook will then receive the information that your browser has called the corresponding page of our website; even if you don't have a Facebook account or you are currently not logged in. This information (including your IP address) is transmitted by your browser directly to a server from Facebook in the USA and stored there.
If you are logged in to Facebook, Facebook can directly assign your visit to our website to your Facebook account. Facebook can use this information for the purpose of advertising, market research and on-demand design of Facebook pages. To do this, Facebook will create usage, interest, and relationship profiles, such as to evaluate your use of our website with regard to the ads you have displayed on Facebook, other Facebook users about your activities on our website. Information and to provide other services related to the use of Facebook.
We link from our site to offers from Twitter (Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103 U.S.A.; responsible for the data processing of persons living outside the United States is the Twitter international Company, one Cumberland Place, Fenian Street, Dublin 2 D02 AX07, Ireland.) We use a button in Twitter design, which will direct you to the "share" function of Twitter and where you can share content.
If you click this button, the page you called will be handed over to Twitter and you will be forwarded to Twitter accordingly.
Twitter receives the information that your browser has called the corresponding page of our website (even if you do not have a Twitter account or are not currently logged in to Twitter). This information (including your IP address) is transmitted by your browser directly to a server of Twitter in the USA and stored there.
We link from our website to Instagram website, which is operated by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA ("Instagram").
If you visit the site and are logged in to your Instagram account at the same time, Instagram will be able to direct you to your Instagram account.
Please note that the exact data processing at Instagram is not our knowledge.
We link from our website to Xing AG, Dammtor Straße 30, 20354 Hamburg, Germany (hereinafter referred to as "Xing"). If you access the site and are logged in to your Xing account at the same time, Xing can directly assign the visit to our website to your Xing account.
Please note that the exact data processing at Xing is not our knowledge.
We link from our website to LinkedIn Corporation Web site, 2029 Stierlin Court, Mountain View, CA 94043, USA (hereinafter referred to as "LinkedIn"). When you visit the site and are logged into your LinkedIn account at the same time, LinkedIn is able to directly associate our site with your LinkedIn account.
Please note that the exact data processing at LinkedIn is not our knowledge.
We link from our website to website: Pinterest Inc., 808 Brannan Street San Francisco, CA 94103-490, USA). If you go to the site and are logged in to your Pinterest account at the same time, Pinterest can directly assign the visit to our website to your Pinterest account.
Please note that the exact data processing at Pinterest is not our knowledge.
If you visit the site and are logged into your YouTube account at the same time, YouTube will be able to direct you to your YouTube account.
Please note that the exact data processing on YouTube is not our knowledge.
We link from our website to the website of Google LLC, Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter 'Google').
If you visit the site and are logged into your Google account at the same time, Google will be able to direct you to your Google account.
You have the right:
- In accordance with article 15 GDPR to request information about your personal data processed by us. In particular information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, deletion, limitation of processing or opposition, the existence of a right of appeal, the origin of your data, if not collected by us, as well as the existence of an automated decision-making process, including profiling and, where appropriate, information on their details;
- In accordance with article 16 GDPR immediately request the rectification of incorrect or complete personal data stored by us;
- In accordance with article 17 GDPR to request the deletion of your personal data stored by us;
- In accordance with article 18 GDPR to restrict the processing of your personal data, insofar as the accuracy of the data is contested by you, the processing is unlawful, but you reject the deletion and we no longer need the data, but you need to assert, exercise or defend legal claims;
- In accordance with article 20 GDPR to receive your personal data which you have provided us in a structured, commonly used and machine-read format and require the transmission to another person responsible;
- In accordance with article 7 sec. 3 GDPR to revoke your once-given consent from us at any time. As a result, we are not allowed to continue the data processing based on this consent for the future
- According to article 77 GDPR to complain to a supervisory authority.
Right of objection
You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on lit. e) or lit. f) of Art. 6 sec. 1 GDPR. In this case, Helios Health shall no longer process personal data unless it demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims.
To enforce any of the aforementioned rights, please contact us through one of the communication channels mentioned above.
Your data are stored in a secure operating environment and are not accessible to the public.
In certain cases, your personal data is encrypted during transmission by the so-called Transport Layer Security (TLS). This means that communication between your computer and our servers is done using a recognized encryption method if your browser supports TLS.
Current status of this privacy statement is May 2018.